Indian Railways — AC ticket not got confirmed

Address:

560073

Hello team,

I am shashi sharma from bangalore and i have booked ticked from bangalore to itarasi in karnataka exp 12626 pnr no-[protected] date of journey today[protected].

As of now my current ticket status is w. L 21 and i can see there is one option called premium tatkal where we have 3 ac 14, 2 ac 7 tickets are available.

Can some one explain me why this is happening if you guys are not able to confirm wl ticket then you are not suppose to issue ticket.

I need your valuable reply.

Note: as per customer care this is customer mistake why they have taken wl ticket they are not suppose to take. And they advice me you can go for premium tatkal ticket and travel you will get confirm ticket. But that cost me 4017 rs.

Regards,
Shashi sharma
[protected]