Indian Railways — atvm balance refund

Address:

AMULYAKANAN PH-2, 712203

I have been using eastern railway atvm smart card for suburban train ticket booking for a long period. My smart card no is er0081972. Unfortunately my card expiration date was 02/02/2020 with remaining balance of rs 130. I request the booking counter personal to recharge the card on 02/03/2020. He said "at first your card will be blocked. And then the balance will be transferred to a new card you will be provided" and blocked the card saying to contact with him after 24 hours. Next day he said that the card has been expired and can do nothing. Now the card can't read by the machine. Before blocked the balance was seen by the machine. But the instructions no 3 of the card is as follows. "security deposit & balance refundable up to one month after expiry of validity". Please do needful and oblige.