Indian Railways — bed bugs in ac coach b3 seat 25,26

Bittu Chandeshwar

Address:

500027

Train no 18562 coach b3 seat 25, 26 on 26. Jan.2020.
I was traveling along with my wife. It started at 11:50 pm.
Around 2:00 am i have noticed skin irritation with rashed around my legs, shoulder, and waist. I found too many bed bugs which scared me and my wife and spent a sleepless night. I complained tte and there was no response
How could railways keep their coaches untidy?
Who is responsible for such acts?
I want to know what action railways has taken against their employees?

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Indian Railways customer support has been notified about the posted complaint.