Indian Railways — bike is not unloaded in palakkad railway station

Address:

Palakkad, Kerala

Have booked my bike (Hero impulse) through railway parcel service on[protected] and loaded on[protected] in train number 13351 from
Rajamundry railway station to palakkad railway station and the receipt number is a2230692. But train is passed palakkad railway station my bike not been unloaded. I asked about the details in palakkad railway station but they did not give the correct explanation. Iam coming from calicut so still iam waiting in palakkad[protected]. I think bike reached final train destination of alappuzha. This is purely negligence of railway department. I request you to kindly arrange to track my bike and sent back to palakkad
My phn no : [protected]