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Indian Railways — Bike not yet received till date

I booked a bike for parcel as luggage on 28th JAN 2023 from Kurnool Town (KRNT) to Tirupati (TPTY). The Laggauge ticket no is : KRNT/002692. Till date i.e.,[protected] by bike did not reach Tirupati Station. There is no proper answer either from source or destination stations. Please ensure that i receive the bike ASAP at TPTY station.
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