Indian Railways — change of reservation status

Address:

Mumbai City, Maharashtra

Respected sir
With reference to pnr no [protected] ticket was booked on 22/7/2017 for travel date 15/8/2017 train no 12936 surat bandra inter city for 3 person the ticket was issued showing original wl 14/15/16 and current status wl 8/9/10 and then i was regulary checking the status on the site one week before the travel date the status shown on the site that ticket was confirmed till the day before the travel date the status was confirmed and all of sudden when i check the pnr on the day of travel before 2 hrs when chart was prepared i was surprised the status of my ticket has changed and it shown the current status as wl 9/10/11 and as it was e ticket my ticket was canceled
Respected sir i am surprised how the wl status as increase instead of decreasing and how my one week before status has change which show that the ticket confirm and due to that i was fall under great trouble to travel with the family taken unreaserved ticket and not that all
With out my fault they have also deducted the cancelation charges for the ticket without giving any services instead of giving compensation for the trouble which i have to suffer due to railway fault they are still penalising me
Kindly look into the matter and do needul by giving the explantion why it has been occured and kindly refund my canelation charges at it was not my fault and it has occured due to railway fault