Indian Railways — Charging excess price and issuing built for lower amount

Address:

Indore, Madhya Pradesh

On 20/06/2017, builty no - 093450, i have booked a parcel (Bike) from indore junction (Indb) to bilaspur (Bsp), they charged rs 2000 for parcel and issued builty for rs 1450 only. When i asked why you are charging excess money they give me following brackup -

Fess for parcel is 1450+1% of value of bike+charges for loading and unloading totals 2000 (For 1% of parcel value they told me that they will adjust the value to keep it minimum so that they get margin for their loading and unloading) no value of bike is asked or taken by me

When i inquired the price at bilaspur railway parcel counter they said 1450 is actual price and you have been charged excess price
So there is 2 issues
1. They have taken excess price of 550
2. And issued builty for 1450 only and taken rs 2000 from me

So this malpractice is going on in parcel counter of indore railway station, not only me but there may be thousands of innocent customers are being fooled by railway officials

I am including image of builty in this complaint for more information