WORST EXPERIENCE EVER
My train was scheduled from Jabalpur on 16th February 11:20pm but suddenly I saw that train was showing "PARTIALLY CANCELED" & I was stunned and shocked and then I called Indian Railways on 139 to confirm and the customer care confirmed the same that the train was partially canceled. Then I asked about the process to get my money of ticket. He said it would be refunded we have nothing to do.He customer care promised me not to worry as the train was canceled by Indian railways and the refund will be sent to customers. Then I was happy that you will refund my money but I got a mail from IRCTC that the refund TDR has been Reudiated due to "Train Not Diverted". I have been calling IRCTC and Indian railways for number of times and explaining them that train no diverted is wrong in fact the train was partially canceled but my issue is getting rejected everytime. I need my refund else will go to police and consumer court. REFUNF my valuable money
Since then I have called Indian railways 139 more than 20 times explaining the same thing again and again but I have to face the following:
Call Disconnect after explaining the issue
Call Disconnect after call being forwarded to Supervisor
Not registering the complain correctly
etc.
Now, I have no strength left to say explain the above issue So I have given up to 139 and their uneducated customer care and technical aspects.
Once Again In Summary:
1.
Train Journey Details:
PNR: [protected]
DOJ: 16th Feb, Wednesday, 11:20pm, Jabalpur
Transaction id:[protected]
Passengers: 3 Adults 1 child
Phone Number: [protected]
Total fare:577.70 + Convenience fee:17.70
My Name: Suyash Tiwari
2. Check Call Details of 16th February 2022, My Mobile number [protected]
Customer care told “Train has been Partially Canceled” & the Money would be refunded
Call Details:
16 February: 2 calls
time - 9:06 pm call duration - 3min 48 secs
time - 9:37pm call duration - 3min 57 secs
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