I booked train tickets for my aunt (Pnr [protected]) and the journey date was on 6th june and the ticket was booked on 2nd june and it was on waiting list 1 & 2. I stay in sainthia, birbhum (West bengal) pin 731234 and the ticket counter here closes at 2 pm and it opens next day at 8'o clock in the morning. So basically on 5th june i didn't cancel my tickets because chart was not prepared till 2 pm and i thought tickets will be confirmed by night. But it was not confirmed and so i thought i will cancel on 6th morning when the counter will open but when i went for the cancellation, they said they will cancell the tickets but i will not get the refunds because the train left from sainthia by 8'o clock. So it wasn't my fault that i didn't cancel the tickets because i had no option to cancel it before 6th morning because the counter closed at 2 pm on 5th june and opened at 8 am on 6th june.ac chair cars tickets were booked and they didn't refund anything out of ₹ 660 and charged the whole money. So i want refund of my tickets.
Please look into this matter as soon as possible.
Train no. 13012
Name - malda town howrah intercity express
Name of passengers -
1. Meena parakh
2. Anjali parakh
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