Indian Railways — Deduction of money through online but ticket not sent

Address:

Bhopal, Madhya Pradesh

I have tried to book ticket two times from kolkata to mumbai on date 18 / 08 / 2015. Both the time my money from the sbi deducted with transaction id of bank ig0anwecu1 for rs 5075 and ig0anwfqz9 for 5075 but no ticket delivered to me on inernet. Moreover no system is there to attend such type of complaint and bank say that it is not our resposibility for any damage with this organisation so what to do now. I am in loss of rs 10000 / -