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Indian Railways — delay in delivery of parcel (prr no : [protected])

Sir,
I have booked a parcel, containing a two wheeler (activa), on 4/09/2019 from Nagpur station. Its destination station is Kamakya, Assam. I have been tracking parcel from the day of booking and its still showing that it reached at Howrah on 7/09/2019. today its been more than 10 days and yet the parcel seems to be stuck in Howrah. I tried customer care numbers but those were not reachable.
Please provide me some update regarding this issue.
PRR number : [protected]
Mobile number : [protected]
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