Indian Railways — Delay in train departures from starting point

Address:

Mumbai City, Maharashtra, 400708

Train was rescheduled and delayed by 2 hours and also it's getting delayed.
Train no 12141
Doj 22 june 2017
Just got another announcement saying train will delayed by next half an hours more.
What kind of service it is in which we are paying and not getting services in time and also train will going to be delayed more and more.

Are we doing anything to resolve these kind of problems or just sitting and watching all passengers suffering.