Indian Railways — delay of train for that we are not able to board our schedule train

Address:

Kolkata, West Bengal

We were travelling in dehi sealdah duronto express on 18th oct, pnr no19aaagm0289ca19, it was late for 10 hrs leading to. Miss our scheduled trai n gour express at 10.15 pm, i even approached to station master and officials for refund but they didn't help us for anything. It was the worst experience, as my dad is a heart patient, and i am thinking to take legal action and let everyone know about this hackle in social media, and let me know when i will be getting the refund