Indian Railways — delayed, service refund of fair tickets and compensation.

I had booked tickets of train nos.17642 &17603 vode ticket nos.89815092 & 89876751 for me and family. No information as to delay is served to me. Due to delay i could not get next train. At kacheguda unfriendly attitude shown by the staff. The staff did not allowed me and my family to share urinals toilet and waiting room at Kacheguda station and drag out of waiting room.I constrain to purchase new tickets of general train in urgently. Painfull travel experinced by me and my family. After return approch i requested for return fair and compensation but no help was offered for four days. Even after sending refund application by post no action is taken till today.