My father was travelling from Ballia to New Delhi by train SWATANTRA S EXP (No. 12561) (PNR No: [protected]) on 21st October 2015, since I had to go to Chennai with my father for my eye treatment on 23rd October 2015. The train's actual arrival time was 12:30 PM on 22nd October 2015 at New Delhi railway station. That is why I booked two flight tickets from New Delhi to Chennai by paying Rs. 8, 958 to INDIGO through MakeMyTrip application, whose departure was at 8:20 PM on 22nd October 2015. However, the train arrived at New Delhi railway station around 7:15 PM.
When someone will reach at 7:15 PM at New Delhi railway station, it is not possible for him/her to catch the flight whose departure time is at 8:20 PM. So, we missed our flight. As I have mentioned above that both o[censored]s were going to Chennai for my eye treatment, thus we booked another flight by paying around Rs. 10, 500 to INDIGO.
After this incident, I filed my complaint on http://www.coms.indianrailways.gov.in/ with a reference number W/EC/SPJ/[protected]. However, for more than 1 month, I found no reply from anyone. Finally, I used my friend's twitter account to communicate with the officials. However, I got an email on 21st December 2015 from [protected]@indianrailways.gov.in that Sir/Madam,
Your Complaint No.: W/EC/SPJ/[protected] has been attended to and it is now closed. Also, I found a comment on the Indian Railways Web Portal "This train normally right time in Samastipur division however, its running in NER/NCR/NR. Case can be referred to concerned railway."
At last, I have nothing in my hand. I have lost time and money both. Therefore, I am again filing the complaint against Indian railways. Please look into the matter.
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