Indian Railways — electric fuses

Sir,

I have booked a Railway Signalling item"NDT Fuse" from railway parcel booking office at Patna. The material has booked from Patna to Mathura Jn having RR No. [protected] on 16-Feb-17. The material is packed in 03 boxes at Patna office but at Mathura Jn I have received only 02 boxes of material. The parcel officer said that only 02 boxes has been unloaded at Mathura Jn and no further information of 01 box is available on website as well as at parcel office. I have tried to search at Mathura Jn but did not find the box. I have tried to file a complain on the number provided on Parcel India website but they have told me to put a complain in Mathura. I have further tried to complain at Mathura but they are telling to put a complain at Patna Parcel office. After so many effort I'm unable to locate the exact position of the material. For your information I'm attaching the RR copy along with the current status of material on website. So I request you to kindly look into this matter and do the needful so that the material can be retrieved.