Indian Railways — escalator staff member at tirupati railway station

At platform no -1, the escalator staff who is on duty at 5:30,[protected] upward escalator behaved very rudely with me and my husband, we travelling with two little kids, iam handling my kids at the escalator and my husband is carrying the luggage with one hand and holding the sides of the escalator, he asked to lift the luggage with the hands how can a person holds luggage without any support, when we asked why? He switched off the escalator and started arguing since there is heavy rush we have done according to him, if my husband fells down (Patient) what happens? I would really like to know whether railways has introduced any norm that luggage should not be kept on the escalator with a hand on it and it should be lifted up in the air without holding the sides of the escalator.