Indian Railways — fish parcel

Address:

Raebareli, Uttar Pradesh, 229001

My fish parcel 4 box booked from howrah to raebareli yesterday. 2 june 2018 to - mohd zafar iqbal in howrah amritsar mail train no. 13005
Today when i have gone there at the train time to receive my parcel.
They said there are no parcels of raebareli
Then i called my dealer in howrah he said that parcels are there in the train and he made a contact to lucknow parcel depart when the train reached lucknow. Parcel was there in the train which is unloaded nlw by any other person i dont khow and send me back to raebareli via bus. I am thankful to that man. God bless him.
But raebareli parcel officers are doing these things for money, yes they take 100 to 200 ₹ for every parcel if they dont get the same money asked, they do such things.
And they talk so rudely that looks very very bad some times they become ready to fight.
Or say we will not unload your parcel go do what ever you can do.
I am very very disappointed what should i do?
Please guide me or take strick actions against them please its arequest.