Indian Railways — For confirmed ticket, that has challan

Address:	Hyderabad, Andhra Pradesh, 500028
Website:	IRCTC

Hi, this is hyder malik, i have made advance booking of ticket for train#17038, bkn sc exp to brd jod pur jn, on 02/05/2017, for journey date of 28/05/2017, which was a 2nd tier ac ticket, which caused me rs. 2665, and i have send an email of this ticket to the traveler, and he took it out a scanned copy. The ticket was not confirm at that time, but it got confirmed on the traveling date ie 28/05/17 for which i received a msg from irctc and i even forwarded this msg to the traveler. But the tt present on the train at that time, whose name i am not aware of, made a challan of rs. 2700, as saying the scanned ticket is not valid and the traveler has to pay the amount otherwise he need to step off the train. How is that possible that traveling such a long journey, and had a ticket in advance on hand and confirmation also from irctc that he made a challan of rs. 2700, which is the same amount as of ticket we have booked. Please take the necessary action against this complaint or make clarification as to why this has not been accepted or any reference to this condition that the ticket will be not valid if it is a scanned copy. Thank you