Indian Railways — For refund

Address:841301

My train is (29/6/2016)three hours late which is written by asm chapra but when i reached to counter no 3 reservation in-charge deny to refund it so i have complain online on railway govt site but there is no response by them.My ticket is direct via varanasi but my first train is three hours late so how can i got my second train so i have gone to cancellation.
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I have booked a tickets from Bhatapara to Habibganj in sr ctzn category for my mother and to my shock we have got a upper side birth (PNR no.: [protected]). How can a old lady of 58 years board that birth. We have experience this happen various time in past. please explain. My number is [protected] & mail ID nayak.[protected]@yahoo.com

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