Indian Railways — GRIEVANCES ON TICKET BOOKING

Address:

Thrissur, Kerala

Dear Sir, It was with great disappointment that myself and my wife was traveling by Train No.16188 Karaikal Exp., berth Nos.(S4 23, 24) PNR No.[protected] Transaction ID: [protected] from Thrissur to Nagapattanam date of Journey was 4-6-2015, when the train reached Tiruchanapilly station on[protected] the special code came for ticket checking, they found that the documents unfortunately which I was holding does not have the original ones instead I showed them all the document but copies which related to the required documents, I also showed my Original ATM Card from where I booked my online ticket, which means it is not a agent booked ticket, and my wife is a Secretary from Co-op Bank here in Thrissur, she is a responsible identity as a women, they started abusing her and saying bad wards towards her when she argued, and insulted us in spite of showing all the required documents in front of the passengers in the compartment. I requested them to find out if there is any genuine which you can allow us in my documents before slapping a fine on us or Rs.1200/- it is not a joke in spite of carrying a valid ticket, it a strange case of inhuman and abusing the passengers in front of a whole crowd along with the family. In fact, on the printout there is my mobile No.[protected], he could easily find out by just counter checking with my mobile by just giving missed call, to be little more practical and to be a passenger friendly approach just to confirm my number if it is correct. We felt all this ticket checking so funny, when we entered the train at Thrissur station immediately one TC came he checked the ticket and asked me for the ID proof as usual I showed him the same colour printout copy not the original and he blindly ticked the ticket and left, and the same railway authority the so called special code came and had all this mess, which means the previous ticket checker was a real practical person in fact a gentlemen, he also knows that passenger needs a original ID and of course he is not a fool, but he very much read the passenger and let it go that was what he did, I salute such kind of persons he is also a railway employee, but not a inhuman person like this. There are stupid lots in all the departments whose job is to just threaten and take the passengers towards the toilet portion of the train and ask for the bribe openly without any shame, but that did not worked with me and I said give me the receipt and I will see to it that if there is any good officer who can listen to my grievances. My wife told him if the railways are actually going with the rules and regulations than the first job before all this unwanted repeated ticket checking, special checking etc., the railways should make sure that the Indian railways the trains should not be a junk yard, which is not at all a place for a safe journey, if the railways are so keen to take the fine they also have the equal responsibility to give proper service to the passengers and not to fool the passengers for what they are being paid for traveling, we are frequent flight travelers but sorry to say we never had such a bitter experience while traveling and no problem even with the documents copy, they are much practical then railways. We also had a bitter experience that the window shutter fall down on my wife's hand even it was locked upward just by the shake of the train due the gap between the window and the lock, the reason is due to very old compartments, no cleaning as usual the tea and water was spilled all over the floor like a paste, which was not attended by any concern authorities in spite of frequent complains, and many more such incidents is happening ever now and then. Here we have not done any injustice by God’s sake, but we were crucified and forced to pay the fine, we request the good office to give us a proper explanation on the actual fine taken from us and please return the amount verifying if you feel genuine. We are very anxiously waiting to hear a favourable reply from a sincere point of view and taking into consideration the above facts, we are always ready to cooperate with railways at all times, but we has a passenger we need the equal support for railways and to do the needful. There is little information if I may provide of the concern ticket checker who harassed us Mr.K. Sridhar, ID No.2270, dtd.24-06-04, TTI/DCM S111, Divnl commercial Manager office, Trichinapilly Junction. Thanking you and looking forward to hear from the concern department soon, we also attach the receipt copy for your ready reference. Sincerely yours, Lawerence V.J. & Ceelia Lawrence