Indian Railways — horrible delay in train timing

Address:

New Delhi, Delhi, 110094

Dear sir,

This is to bring your kind attention on a kind service provided by railway department. Discipline meaning can not be better learn by anyone other than railway department.
I am not surprised, if all of the railway's department's staff would be in the discipline as the train is. By seeing what is written, you would not believe, you presume everything is ok, my staff is of not military disciplined but it is discipline. Then can i ask a question, if your staff is following duties on time, how come train is suffering from the hindrance of getting delay for 12 hours. Would you believe this staff being in discipline.
Nobody is cared in this country, unless they face the problem, i would request you to wait on a platform for 12 + hours to board a train, and do let us know how does it feel. But please do the travelling as a common men, where you are given limited food so that you can eat after boarding the train. You got to wait in the waiting room where you got to keep an eye on your cellphone battery and so to your luggage. How would you feel if you are being tortured by railway department like that. I have my mother and father waiting on platform for more than 12 hours, i would not wish if anyone's father have to wait for that long time to board a train, we are in 2017. This brilliant service has to be applauded, my father and mother waiting on gorakhpur station to come to delhi, as the train timing was 7:00 am hence they came on the station at last night to board the train on time. That has also stretched it to above 12 hours. It is well now 20 hours. If you are a human being reading this, you should feel what they are going thorough. My dad got an opportunity to serve railways in his young time. I am glad he is not part of this failure department, for which people run with money in the bag to get a job in railways. Wonderful service, wonderful art by railway.
Think before going to office starting your work, how many people daily suffer by your disciplined staff. I see officials roaming from here to there, that may be a part of their job, but roaming at the right place is what they all are missing, i am disappointed if suresh prabhu sir would not have been one of them.
Else this would not have been a situation.
I am extremely sorry to be very uneducated writing stupidity, but this stupidity is real, as this is happening with my parents.

Thank you,
Awesome work railway department,
You deserve 8th pay commission as a part of incentive for the brilliantly serving, so called new india (2017) by my idol modi jee.