Indian Railways — illegal penalty

Address:Railway Station Thiruvananthapuram, Thiruvananthapuram, Kerala

Hello

Here by report about an illegal penalty and arrogant behaviour of railway officials in duty for ticket checking.

Station : thiruvananthapuram - tvc
Platform : 1
Time : between 12:15 and 12:35 on 05 oct 2019

After reaching station premises, by using uts app, i initiated booking 2 platform tickets via railwire wifi from the railway station.
The app processing for payment went in usual slow pace. By the time i stepped into platform. The next second a lady (Seems to be railway official in charge of ticket checking) came and asked for platform. I showed the ticket purchase is ongoing status in uts app. Unfortunately that purchase attempt failed. That official granted me 10 more minutes to retry. I tried 2 times, but it got failed again. Then she said this uts app won't work if we try to purchase ticket if we are standing in platform. I was ignore about that uts app feature. Then i requested to retry purchase after going out of platform. But the official didn't allowed to move out of platform and fined me 1500 and said details will sent to my address by court.

The lady was like i must be fined what ever happen around.

To the higher officials: i was proactively purchasing platform ticket by using uts app. This app is even recommended at station advertisements. My attempt failed because of app malfunctioning or because of the wifi or the special gps feature o[censored]ts app. If i was informed by the offical about the unavailability ticket booking at platform and guided me to take the ticket moving from platform, it would have been a support and a pleasing customer handling attempt. Rather i was made a culprit and fined. This is illegal and injustice.

I hereby express my disagreement on penalty.
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I have booked two lagguages from nizamuddin to calicut on 28 sep 19. And the lagguage loaded in train no 12618 on 29 sep 19. Even after train completed its journey, my lagguage not delivered yet. And indian rail way could not brief me that the current status of my lagguage. My prr no is [protected].

The bag was a gym bag of reddish-violet colour. There was some t- shirts (red, white ), kurtas(black, yellow, orange), jeans (black ), shoe (red)

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