Indian Railways — improper behaviour

Dear sir,
The railway department of kasargod didn't even had time to listen to our request/query and started gossiping about unnecessary discussion. If the department doesn't want us to come via railway or train, kindly tell us in advance. Please don't make fun or show disrespect to its customers/ passengers.
The railway department has quite a good park where only railway people are allowed. I respect for such but not allowing an ordinary person who is not employed in railways, just don't make any sense. We say we have rights given by the constitution, but when it comes only to sit for few minutes in parks of railways. Our rights have no value because to go to such park we need to be an employee of railways. So in such cases railways should provide more vacancies and give opportunities to all the people. And railway employees have to treat better or put some board as private property, because when it is said to have public parks all can go to such parks.
Regards