Indian Railways — improper behaviour of ticket counter staff

Address:

Jalgaon, Maharashtra, 424101

R/s,
My name is tarun denbani.
On 29 april 2019, nearly 12.30 am (Not exact), i visted to the ticket counter. I told the person that "i have booked ticket through uts app (Book and print paper option), but atvm machine is not working. So, i request you to kindly give me ticket, whatever details you require for that i will give you."
Now read carefully what he said in a very arrogant & aggressive manner, "you people will never understand, why you have booked the ticket through app, you don't know atvm machine has problem that's why book ticket here only. First come and then check machine, whether it is working properly or not, then book ticket only. Don't act oversmart."
And at last he take my details like mobile no and booking id and gave me ticket.
Now sir, i am asking question to you that, "is this illegal to book paper ticket on uts app and print at counter, as uts is clearly showing that 'book anywher and print ticket at originating station".
I asked him name also, he told me his name is mahajan, then i again asked his first name, he told, my name is not mahajan, my name is vijay devar.
After confirming from my friend, his genuine name is viju devar.
Sir, these are the people who are discouraging the people for digital india.
So, i request you to kindly take strict actions against him as he was on-duty officer.

Thanking in anticipation

Details:-
Mobile no : [protected]
Email id : [protected]@gmail.com
Type of ticket : platform ticket
Booking id : 552

Complaint reference no : w/cr/bsl/[protected]
Now read, the solution i received from their complaint depaartment.
"sir, the statements of both the booking clerks who worked in 16/24 and 00/08 hours shifts were obtained to redress your complaint without any prejudice. The booking clerk who had just concluded his shift duty of 16/24 hours was still in the office to complete the formalities of monetary transactions done during the above mentioned duration. He stated that shri raju dhivar did not misbehave with the complainant instead he collected the necessary information and printed platform ticket which was booked through uts app. Any explanations sought from the railway employees cannot be made available to the complainant. If you are not satisfied with this reply, a ‘confronted enquiry’ can be called in which you may be required to be present at your own expense at drm office, bhusawal."
"

Sir, now tell me if you ask from criminal that whether he has commited crime or not. Then, ofcourse he will say"no, i have not done any crime."

This is indianrail investigation.