Indian Railways — inaction regarding train robbery

Bibhuti express (1233, a1, pnr: [protected]): luggage lifted in the wee hours of the morning on 29/09/2017. Door found unlocked. Attendant was peacefully sleeping, no rpf. Lodged an online complaint to @railminindia in twitter. Complaint no ecr588 was generated. Thereafter no proper response from their side available even after repeatedly posting my queries. Last online response was 30/09/2017. Ever since no concrete information shared even after repeated queries. If no concrete action can be taken against such blatant robberies, then why make the show of a complaint number in public? Railways administration did not look in to this matter seriously. Nor did they offer any compensations in this regard. There have been several such more incidents, but nothing can alert the indian railways. What is the use of paying so much for a ticket if we cannot have a safe journey?
Height of neglect!!!