Indian Railways — irctc refund amount is not credited to my account for my cancelled tickets

Address:

SOUTHERN RAILWAY, Thiruvananthapuram, Kerala, 695001

I've booked 2a tickets in irctc app and cancelled because tickets not confirmed until chart is prepared
I haven't received the money yet to my account. After 7 days

Ticket details
1)
Transaction id: [protected]
Pnr number: [protected] train no: 22641
Train name: shalimar exp from station: tvc to station: vskp
Date of journey: 08-aug-2019 class: 2a

Date of booking: 04-aug-2019 total ticket fare: rs 5150

Refund details
Cancelled date: 08-aug-2019 refund amount: rs 5020 refund status: refunded
Refund id [protected]
Bank name : upi (Powered by paytm)

For the same i tried tatkal also on 7th morning and i got only waiting list, so that i cancelled that ticket on 7th aug and got refund on 9th
But the above mentioned one is still not credited to my account.