Indian Railways — irresponsible answer from ticket counter

Address:

Thiruvananthapuram, Kerala

Currently i am in tvm railway station, today train no 56701 train late by 26mins.in trv station while taking ticket, ticket counter employee before train came telling train already left from trv. Again while we asking he shouting with bad words. I not sure about the employee name he have lot of bred.
Check why he treating passengers like this.

He speaking like mental. Please take him to hospital and give treatment. He is not capable to work on a govt service sector.