Indian Railways — Katpadi railway station tatkal booking

Date - 8-10-22
Today morning I went to book a tatkal ticket and found only one counter is open. By the time I got a chance to book AC tatkal ticket it took 15 minutes and all the seats were filled. Then I stood in another queue which was non AC and my waiting number was 15. When the ticket booking started and when my turn came it was 11.20. all the seats got filled up in that time. There are 3 counters for tatkal and found only one person booking the tickets. I found the ticketing staff also inefficient. Please address this issue and also please give me railway ministry complaint portal or contact email ID so that I can raise this issue to the concerned minister and southern railways head. Being a honest tax payer I felt my situation very pathetic because of the lethargic and colonial system we still follow