Indian Railways — Luggage not reached

Address:

Ambala, Haryana, 134005

I was booked my luggage from BRKA to UMB in 18101 on 26 Jun 2017 against buity Number 687729 but the same has not reached Ambala when i enquired the same from Ambala Parcel department they replied that your luggage is moved out to Jammu and again re-loaded from Jammu but again the same was not reached Ambala and now they dont know the present status of my luggage. I request you plz give the directions to railway department and myself and plz give me the solution.