Indian Railways — madurai railway junction - pathetic condition

Address:

Madurai, Tamil Nadu

When we, with old lady oparated with knee joint came from coimbatore to madurai by train 22668 on 18/08/17 at about 00:20 hours on 19/08/17, the train embarked on platform no: 3. We found that nethier the escalator in platform no: 2/3 nor the battery car was working and exit esculator form stationo also not working. With much pain we got help from a porter with wheel chair and got away form the maduai railway station.

There were lot of such old persons unable to claimb up stairs and come up or go to platform no: 2/3 in the odd night hours.

16733/rameswaram - okha express was also getting stopped at platform no: 2 at the time.

When i approched the station master on duty, he informed that "the esculator opertion will stop at 22:00 hours everyday. The battery car has been put on electric charge and will be ready only after two hours.

I requst suitable remady in future please.