Indian Railways — Maestro scooty missing

PRR NO. [protected]
Train 00949
I booked one Maestro Scooty with some household Items ( total 8 items) from CYI to GHY via parcel service. 6 items are delivered at the destination but the Scooty is not yet delivered. I went to the parcel office 2-3 times they were unable to tell where my Scooty is They told me to collect the parcel which have already arrived but I want to send all the parcels to another destination via train parcel service & I can’t send them without the Scooty. Nobody in the parcel office is willing to help me know when or if I’ll receive my scooty.