Indian Railways — Misbehave of TT with lady staff

Address:	Gurgaon, Haryana, 122001
Website:	Northern Railway

This is regarding a mental harrasement faced today by my mother while travelling alone in chair car apartment C1 : seat 46 of train 14711 (shiri ganganagar express).
TTs don't know how to speak in public with a 55 year old lady. She lost her wallet due to which she was not able to show the I'd proof to the TT but she showed the message on her phone also all the government I'd proof plus pnr number ( she is a govt employee from last 26 years) copy on her cell phone but still in front of everyone he spoke like : Security bula k neeche utare kya...even after requesting so hard...or is he only wants 100 nd 200 rs by doing all these bad things.
Is this is the system who can't even help a old lady.
Why are you appointing such staff who don't understand anything nd just insult people.
Shame on such rail government employees !!