Indian Railways — Missing Bike Parcel

We sent a Bike parcel from YPR to BPL, but it reached NZM instead and then it was sent from NZM to BPL, but it was not unloaded at BPL, and we are not able to track it using Railway Parcel Tracking. PRR No. [protected] and Loading date from NZM is 08/04/2022 and last loading train no was 12780.

We are not getting help from Railways.
Please tell us what to do