Indian Railways — money deducted without issuing ticket

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.irctc.co.in

I have emailed 5 times but there is no response from irtc about giving me the refund or procedure for the same

From: rittam mittal [] sent: 28 may 2018 13:32
To: '[protected]@irctc.co.in' subject: v urgent
Please see below. The following amount has been debited from my bank but the ticket has not been booked.
Please advise
Rittam mittal
[protected]
Transaction id: [protected] pnr no train no./name: 12017 / dehradun shtbdi
Date of journey: 04-jun-2018 date of boarding: 04-jun-2018 class: executive class (Ec)
From: new delhi (Ndls) to: dehradun (Ddn) boarding: new delhi (Ndls)
Resv up to: dehradun (Ddn) quota: general (Gn) ticket type: e-ticket
Payment details
Payment option: credit & debit cards / net banking / wallet (Powered by paytm)
Ticket charge: 1330.0
Service charge (Inclusive of gst): 0.0
Total: 1330.0