Indian Railways — money deduction

Address:

kankinara, 743126

Card no. Er0225074
The balance (Rs. 60) was deducted after i opt for the ticket. The ticket got stuck somewhere just before the outlet (As told by the officer). To catch the train, i left it and ran to catch the train. On returning, they informed me above reason and told the money can't be refunded as ticket was issued. Ultimately, it was a technical issue then also they are not refunding. They told there is no such provision. The officer asked me to meet bs of the station. I went but found him unavailable all the instance i visited. Kindly sort out the issue