Indian Railways — money regarding refund of my ticket

Address:

Patna, Bihar, 800010

Sir i have been harassed for last 7 month for the refund of my ticket as i booked my ticket
According to them my ticket was booked during currency closed time and the amount is more than 5000 (Five thousand only) so the money would be deposited in my account but till date there is no such refund.
And officers sitting at patna station and biskuman bhawan are harrasing me and making me run from this place to other.
So i kindly request you to plz see forward and sort my problem because i m feed up with their harassment and rude behaviour.
Sir i have done the attachment of all the papers.

Jyoti
Patna, bihar
[protected]