Indian Railways — no any response from railway care team

Dear sir / mam

The ticket was cancelled on 2 octomber against the pnr no [protected]. On regualr basis the follow is going on from my side but there is no any positive response is happened from railway customer care team. The provided contact no ([protected]) is not picked up (Only one time picked and the executive said that the server is busy). On callinbg 138 or 139 they say that call to[protected]
Please suggest how the communication can be happened if nether the reply on mail nor on phone is happened from the customer care no.

Awaiting the positive response

Regards, himanshu rai (Mobile no [protected])