Indian Railways — No coach numbers

Address:

500061

I was traveling to hyderabad from ujjain in train number 02732 my ticket was in rac which was confirmed in coach se2 it was shocking for us to see that there was no coach with this number no railway staff to help us in train no tt no display on platform we were in soup with railways our pnr no was [protected] if railway cannot provide minimum service also to us then railway should not even collect charges from us we were left in pathetic condition as i was traveling with my family in odd hours was it not railways duty to inform through sms correct coach numbers which are marked