Indian Railways — no information given about the delayed train

Address:

Ludhiana, Punjab

This is Dr. Shradha Engles, from Amritsar and working as a Non PG Resident in Christian Medical college, Ludhiana. I wanted to inform that I am really disappointed by the recent event that occurred with me. I booked my ticket for Amritsar Shatabdi, arrival timing 8:32 on 02/08/2014. This has been my weekend schedule for past 7 years, as I go home, (I.e Amritsar) every Saturday. On this particular day I reached station at 8:12, way before the train arrival time. I kept waiting for the train for 45 mins but there was no sign of the train. As the train only stops for 3 minutes I could not wait in the waiting room/area. So I called the railway inquiry no. (I.e 139), standing among the men who have never seen girls before. The inquiry said the time of arrival is 8:32 pm and time of departure is 8:35pm. But it was past 9:00pm. There was no announcement or display on the railway station about the train. I checked online on my cell phone and after surfing through so many site came to know that the train was 5 hours late. The train had not started from Delhi even. As a regular customer I was not happy with the display of such behaviour on the part of railway staff. Also the agent who booked my tickets said he will not cancel my ticket because the train has not been cancelled. I will not get any refund for this. I had paid Rs. 540 for this train because I believe its a very safe train and I can reach my home without any troubles. This is a shows how poor our railway system works. I have to travel alone most of the time and usually due to my working hours, I am able to take this train at 8:32 pm. As such there is no safety measures on the railway station for females. I had to ask one uncle to stop staring at me in a rude way and also told his wife to keep an eye on him. It is really uncomfortable to stand alone on the station with no help and no information about the train.