Indian Railways — non-allotment of lower berths to senior citizen

Address:

Chennai, Tamil Nadu

I have booked 4 tickets in train no.12769 for our journey on[protected]Sunday) from secunderabad to chennai in 3a. All the 4 persons are senior citizens. Our age are 73, 69, 67 & 64. (3 male and 2 female).in the above four persons, 3 persons are patients. Our pnr no.[protected]. Berths allotted in b4 coach. Kindly arrange to change our berths as lower berths. Thank you in advance.