Indian Railways — non delivery of bike above 60cc and below 350cc

Dear sir,
I, akshay adme booked a parcel containing a bike above 60cc and below 350cc at durg jn. To be delivered at gwalior jn. On 18th july, 2019 (P. R. R no:[protected]. But parcel is not delivered yet. I have contacting gwalior jn since day 1 but they are saying parcel has not been received yet. When i was trying to contact durg jn they provide me some information like the parcel loaded on 18th of july on train no-18237. Please resolve the issue asap.

Looking forward to your active co-operation.
Thanking you