Indian Railways — non delivery of short cartoon out of 4 cartoons

Address:

TANEJA COMPLEX, X-RAY ROAD, SADUL COLONY, BIKANER, Bikaner, Rajasthan, 334001

Dear sir,
My company H and Care INCORP from chandigarh booked four cartoons medicine on 11.12.2019. Wide RR no.007639 to Bikaner.
I received 3 cartoons from railway on 16.12.2019
One cartoon in which have narcotics product name PATRADOL 75 BOXES was short and parcel officer gave assurance for further day delivery.
After contacted they replied you pick up your short cartoon on 17.12.2019.
But till date we have not received our short cartoon.

Kindly do the needful and arrange to handover our cartoon as early as possible
Thanks