Indian Railways — non-functional air conditioning system in the running ac chair car

Website:

www.indianrail.gov.in

Pnr no: [protected]
Train no. & name: 12822/dhauli exp

On 23rd october 2017 we were travelling from puri to howrah in ac chair car of train no 12822 dhauli express. From khurda road, the air-conditioning system was not working. We complained to mr. P. K. Das, the hd tte of our coach c2 at bhubaneswar station itself to resolve the issue. A/c coach-c2 was completely suffocating, since there was neither any fan, light or air-conditioning in operation. When all passengers complained to the said tte, he took it very casually and did not pay any heed to the customers’ complaint. The most dangerous part was the non-functioning of the alarm chains throughout the coach, which could have been very fatal in case of any dire emergency while the train was in motion.

Finally all the passengers unboarded the train at the cuttack station and approached the guard for his help. A formal complaint was also lodged and docketed at cuttack railway station.

It is now earnestly requested to look into the matter and the following action to be taken at the earliest:-

1) stringent action to be taken against mr. P. K. Das, the hd tte of coach c2 (Train no & name: 12822/dhauli exp), for his utter negligence in carrying his normal duties diligently and continuously showing careless attitude towards passengers’ complaints.

2) as compensation to the continuous owes and agonies faced throughout the journey in the above-mentioned coach, a full refund of the entire amount against the ticket cost of the said journey may please be refunded immediately along with the adequate compensation.

Thanks and regards
Soumya ghosh