Indian Railways — non functioning of lift in platforms

Its very unfortunate that railway does not bother to find out whether patform lifts r working or not, then y r they installed? On 29thsept17at 3:10a. M i along with my mother in-law 76yrs, my father 77yrs, my mother 66yrs had to board 19453/gimb puri exp, our reservation was on coach b2 which is nearly 100-150 mts from foot of the overbridge in platform no.5.
I humbly want everyone to realise the situation and the pain we all went through just because the lift was not working. At 2:45 a. M no porter was available how we managed i just want railway to think once on atleast humanitarian grounds. Does railways clearly indicating us plz do not travel with senior citizens or our parents??