Indian Railways — Non issuing of ticket in pwd category

Address:

Umargam Road railway station Valsad district, Gujarat, India.

Respected sir,

I, Sharwan kumar yadav 100 % disabled person due to blindness. i have proper certificate issued by railway authority for taking all the facilities given to physically disabled person provided by Indian railways .
But in spite of that i have proper certificate my ticket has been denied by the staff o[censored]mbargam Road Railway Station Valsad (Gujarat). they are giving the reason for denial of ticket is that my certificate is not matched with railway website. i never faced such a problem in past although many times i have used my railway concession certificate for pwd .
i kindly request you to resolve my problem as soon as possible .
here i have attached documents in support of my complain.