Indian Railways — non refund of e ticket cancelled amount

Address:	Ajmer, Rajasthan
Website:	Irctc

Sir, i cancelled my e ticket pnr [protected] on 15/10/2017, train no 14321 ajmer to gandhidham ac 3tier b4 25 due to delay of train by 13 hrs but my amount not yet refunded. I sent several mails to irctc and indian railways. A complaint no. W/nw/aii/[protected] received from indian railways but on tracking my status shows no complaints found. Kindly do needful.