Indian Railways — Not received refund for failed transaction from uts app

This thread was updated on Jun 16, 2022
Hi,

The amount for the first class season ticket (505 INR) has got deducted from my bank account while making a transaction through the UTS app on 13th April, 2023

On reaching the Chennai customer care, they said it will be refunded in another two days to my bank account but nothing happened. When I try to reach the customer care later, their number itself is out of order

Kindly take necessary action to refund the amount asap

Details are as follows:

Mobile number registered on UTS - [protected]
Transaction date: 13 Feb, 2023
Amount deducted: Rs. 505 /-
Transaction made via - PAYTM payment gateway
Payment for : Booking First class season ticket from Chennai suburban to Ennore

Regards,
Arun Surya M
Was this information helpful?
No (0)
Yes (0)
Indian Railways customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6269
    Pending
    0
    Resolved
    1580
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View all Indian Railways contact information