Indian Railways — not received tvs scooty

Address:

Dombivli, Thane, Maharashtra, 421202

I anusha iyengar complaining as my scooty (Tvs heavy duty) parceled from kalyan railway station to chennai central junction (Mas) on 14 sep. 2019 and they told me that you can track transport status of scooty online & you will receive a call once your scooty reached to its destination @ chennai... But as if after 11 days from scooty parceled i have not received any message. When i have called to delhi parcel office & visited by my parents there, they are saying that your scooty has been sent on 14th of september 2019 by train from kalyan... So, how can i track my scooty status & can anyone help me out in this regard? Please, do the needful.

Details:
Prr no.[protected]
Parcel date : 14 sep 2019
My no. [protected]@ chennai ([protected])
Parnel sent by: [protected]@ kalyan ([protected])

Regards
Anusha iyengar
[protected]