Indian Railways — not receiving refund of cancelled train after repeated complaint

Address:

Kolkata, West Bengal, 700034

Dear sir,
I had complained many times but no replyfrom railways. Please see the matter.
My irctc account no. Is tambro2014.
On 18th october i had received an sms from irctc that my train got cancelled. Following are the details
1. Pnr no. [protected]. Train no. 22318, humsafar sf. Booking date 14th july. From saharanpur (Sre) 24th october to sealdah (Sdah) 25th october. Transaction id [protected]. Canara bank. Amount 2225/-.
2. Pnr no. [protected]. Train no. 22318, humsafar sf. Booking date 14th july. From saharanpur (Sre) 24th october to sealdah (Sdah) 25th october. Transaction id [protected]. Canara bank. Amount 6150/-.
The cancellation sms i received on 18/10/2018. Ear sir,
I got the sms on 18th october saying train no 22318 has been cancelled for 24/10/18 where i had 4 tickets. But till date i didn't get the refund amount. Please clarify the matter and oblige.
As i was traveling at that time and there were no network connection i couldn't file tdr within 72 hours.
I hope the matter will be solved at your earliest convenience.
Regards